Support Policy Page
Table of
contents
One Platform
Rules
Chapter 1
Overview
Chapter II
Chapter II Definitions
Chapter 3
Chapter 3 Registration
Chapter 4
Chapter 4 Management
Chapter 5
Chapter 5 Market Management
Chapter VI
Chapter VI Violations and Handling of Violations
Chapter VII
Chapter VII Other Provisions
Chapter 8 12 2.
Overseas Commodities and Services Commitments
Chapter nine
Chapter 1
Authenticity Guarantee
Chapter II
Chapter II Overseas Direct Supply
Chapter 3
Chapter 3 Local Return
Chapter 4 3.
Platform Seller Points Management Rules
Chapter 1
Overview
Chapter II
Chapter II Regulations on the Management of Seller's Violations
Section 1
Points System
Section 2
Description of Serious Violations
Section 3
General Violations Description
Section 4
Violation Handling
Fourth, the
platform store naming specification
V.
Regulations on the Management of Prohibited Products on the Platform
Chapter 1
Overview
Chapter
II Prohibited Commodities
Chapter
III Handling of Violations
6.
Benchmark Rules for Platform Marketing Activities
7.
Platform product release management rules
8.
Platform Price Release Management Specification
Chapter 1
Pricing Standard
Chapter
II Commodity Price Specifications
Chapter
III Prohibition of Price Illegal Acts
Chapter
IV Price Protection
Chapter V Price
Monitoring and Handling
Nine, package
packaging specifications
X. Platform
commodity sampling inspection specifications
Chapter 1
General Provisions
Chapter
II Quality Sampling Inspection
Section 1
Sampling Process
Chapter 3
Brand and Copyright Sampling
Section 1
Sampling Process
Section 2
Violation Handling and Re-examination
1. Platform
Rules
Chapter 1
Overview
Scope of
application of the rules: The platform rules (hereinafter referred to as
"the Rules") are applicable to various tools and services for trade
and exchange in the electronic market provided by the platform website (the
website concerned is: http://.com) (hereinafter referred to as "the
"Rules"). service”).
1.1 In order to
protect the legitimate rights and interests of platform users and maintain the
normal operation order of the platform, these rules are formulated in
accordance with the "Platform Member Service Agreement", "Mall
User Registration Agreement" and other service cooperation agreements.
1.2 Platform
rules are clauses that add basic obligations to platform users or regulate
users' exercise of basic rights.
1.3 The
identification and processing of rules and behaviors are based on the facts
identified by the platform from the perspective of ordinary people and the
evidence provided by both parties, and are strictly enforced in accordance with
relevant rules. Platform users are all equal in the applicable rules.
1.4 Users
should abide by relevant national and regional laws, administrative
regulations, departmental rules and other normative documents. For any
suspected violation of national laws, administrative regulations, departmental
rules and other normative documents, if these rules have been stipulated, these
rules shall apply; if there are no provisions in these rules, the platform has
the right to deal with them as appropriate. However, the platform's handling of
users does not exempt users from their due legal responsibilities. 1.5 Any
behavior of users on the platform should also abide by the various agreements
entered into with the platform.
The platform
has the right to revise any terms and conditions according to business needs
and update them in the form of website announcements. Once the revised terms
are published on the platform website, they will become effective. The final
interpretation right belongs to the platform.
If you do not
agree with the relevant revisions, please stop using the service immediately.
If you choose to continue to use the service, it will be deemed that you have
accepted the revised terms. When you have a dispute with the company, the
latest terms shall prevail; the platform has the right to make adjustments to
user behavior and applicable rules/agreements. Unilaterally identified and
dealt with accordingly.
Chapter 2
Definitions
2.1 Platform:
refers to the platform website whose domain name is .com;
2.2 User:
refers to the users of the platform website services;
2.3 Member:
refers to the user who signed the "Platform Member Service Agreement"
with the platform or the "Platform Mall User Registration Agreement"
and completed the registration process;
2.4 Buyers:
refer to members who browse or purchase products on the platform website;
2.5 Seller:
refers to the member who publishes the product on the platform, and the
platform seller is also called "seller"; 2.6 Takes down: refers to
the behavior of the buyer clicking on the platform and confirming the purchase;
2.7 Order:
refers to a contract in which a buyer orders a single or multiple commodities
from a single seller at the same time. The content of any commodity in the
order constitutes an independent transaction;
2.8 Quantity of
products released: refers to the total number of products sold by the seller on
the platform and in the online warehouse;
2.9 Node:
Refers to the seller's deduction of points in violation of regulations to a
certain point, including 6 points, 12 points, 24 points, 36 points and 48
points;
2.10 Node
processing: refers to the process of being executed for breach of contract when
the seller’s violation points are accumulated to the node;
2.11 Market
management measures: refers to the management measures taken by the platform
for users who violate the rules of the platform in order to create a good
shopping environment, such as warnings, search rights reduction, etc.;
2.12
Transaction: refers to the buyer who takes the product on the platform and
successfully pays for it;
2.13 Off the
shelf: refers to the transfer of the goods on sale to the online warehouse.
Chapter 3
Registration
Object of
service use: When a user completes the registration process or actually uses
the service in a manner permitted by other companies, he or she should be a
person or any legal subject who has full capacity for civil rights and capacity
for civil conduct. If you do not have the above-mentioned qualifications,
please do not use the service, otherwise you will be responsible for all the
consequences arising therefrom, and the company has the right to cancel the
user's account and claim compensation. If the user registers as a member or
seller on the platform website on behalf of a company or other legal entity,
the user has the right to make the company or the legal entity bound by the
terms of this agreement.
3.1 Platform
website buyers: You understand and agree that after completing the
corresponding activation and authorization process, you can directly log in to
the platform website ( .com) through your platform account.
3.2 For
platform website sellers, users must meet the following conditions before they
have the right to apply to join the platform and become sellers:
3.2.1 The
seller must meet the following conditions to have the right to use the service:
3.2.1.1 The
seller meets the platform's investment promotion standards;
3.2.1.2 The
seller and the products it sells meet the requirements of the platform;
3.2.1.3 The
seller has effectively signed the "XXX" Platform Service Agreement
and its related subsidiary agreements;
3.2.1.4 If the
seller applies for the platform for the second time or above, the seller has no
history of being reMetad by the platform due to serious violations within one
year before the application;
3.2.1.5 The
seller agrees to all the rules of the platform;
3.2.1.6 The
Seller complies with any other reasonable conditions required by the Company as
the case may be.
3.2.2 The
seller shall guarantee the following:
3.2.2.1 All
products are genuine;
3.2.2.2 The
goods provided to buyers have designated return locations and regular return
channels in U.K.. 3.2.3 If the seller has any of the following circumstances, the
platform has the right to clear it:
3.2.3.1 Knowing
that the goods sold are fake and inferior products are still sold on the
platform;
3.2.3.2 Provide
forged or altered seller qualifications or commodity information to the
platform;
3.2.3.3
Violating the rules of the platform;
3.2.3.4
Accumulated deductions for serious violations reach 48 points;
3.2.3.5 Loss of
subject qualification;
3.2.3.6 Other
violations of platform requirements.
3.3 Account
security: Users are responsible for keeping the platform account and platform
website login name, nickname and password confidential, and all activities
(including but not limited to information disclosure, information release,
online clicks) that occur under the login name, nickname and password are
required. Agree or submit various rules and agreements, renew agreements online
or purchase services, etc.) to assume responsibility. Unless required by law or
judicial ruling, and with the consent of the platform, your platform account
and password may not be transferred, gifted or inherited in any way.
Chapter IV
Operation
4.1 Sellers
should release products in accordance with the procedures and requirements set
by the platform system; the platform prohibits the release of products or
information prohibited by national laws and regulations or the platform.
4.2 Sellers
should abide by the platform's "service commitments", including but
not limited to "genuine product guarantee", "overseas direct
supply" and "local returns".
4.3 The naming
of the seller's member name and store name shall comply with national laws and
regulations and relevant rules of the open platform, and shall not contain
relevant information that is illegal or suspected of infringing on the rights
of others. For detailed rules, please refer to the "Platform Store Naming
Specifications".
4.4 Members
shall abide by the relevant laws and regulations on the entry and exit of
commodities in the countries and regions involved in cross-border transactions,
and perform relevant assistance and cooperation obligations.
4.5
Transaction: You agree to abide by the following transaction regulations on the
platform website:
4.5.1 All
platform website members should conduct transactions in accordance with the
transaction process set by the platform website system; 4.5.2 If the buyer
fails to pay within 12 hours after taking the photo, the transaction will be
closed;
4.5.3 Buyers
can apply for a refund from the time of payment. If the seller has not
performed the relevant operations within 72 hours from the time the buyer
applies for a refund, the review will be automatically passed, and the platform
has the right to refund the buyer first;
4.5.4 From the
time the seller confirms the delivery on the platform website, if the buyer has
not confirmed the receipt within 30 days and has not applied for a refund, the
platform will regard the buyer as having confirmed the receipt;
4.5.5 After the
buyer applies for a refund, it will be handled according to the following
circumstances:
4.5.5.1 If the
seller refuses to refund, the buyer has the right to request the platform to
intervene or confirm receipt. If the buyer does not operate within seven days
after the seller refuses to refund, the refund process will be closed and the
transaction will proceed normally;
4.5.5.2 If the
seller agrees to refund or does not operate within 72 hours, and the return
agreement is reached, it will be handled as follows:
4.5.5.2.1 If
the buyer does not click return within seven days, the refund process will be
closed and the transaction will proceed normally; 4.5.5.2.2 If the buyer clicks
return within seven days and the seller confirms receipt, the refund will be
made directly to the buyer Family;
4.5.5.2.3 If
the buyer clicks return within 7 days, and returns by express within 15 days,
if the seller does not confirm the receipt of the goods, it is deemed that the
seller agrees to the platform to refund the buyer first.
4.5.6 Except
for the after-sales policy of the platform and the seller's explicit
announcement that it does not apply to the situation of seven-day unreasonable
return, from the date the buyer receives the product
The buyer can
apply for a return within 7 days from the date of receipt of the express
delivery, and the seller should actively cooperate.
4.5.7 For the
products and after-sales service inquiries forwarded by the platform before
16:00 every day, the seller shall reply to the handling comments before 18:00
on the same day; for the products and after-sales service inquiries forwarded
by the platform after 16:00 every day, the seller shall reply on 12 of the next
day. Reply to comments before clicking. If the seller fails to reply to the product
consultation within the time specified above, the platform has the right to
deal with it in accordance with the relevant rules of the platform; if the
seller fails to reply to the after-sales service consultation within the time
specified above, the seller shall provide the customer with after-sales service
in accordance with the platform's handling advice, and the resulting loss or
The cost will be borne by the seller.
4.5.8 Except
for goods or services with a separately agreed delivery time, cross-border
trade sellers need to ship within 72 hours after the buyer pays, and domestic
general trade sellers ship within 48 hours after the buyer pays, if the order
has a replacement / In the case of reissue, the seller must complete the
delivery according to the aforementioned time limit; for custom, pre-sale and
other special circumstances, the seller shall calculate the delivery time from
the last day that the seller promises to deliver the goods.
4.5.9 The
delivery limitation requirements and handling of specific events or specific
periods are subject to platform announcements or notices, including but not
limited to national statutory holidays, force majeure, etc.
4.6 Evaluation
4.6.1 Buyers
and sellers have the right to evaluate each other within fifteen days after the
order transaction is successful based on real transactions. Platform website
evaluation includes "store rating" and "review content",
and "review content" includes "text review" and
"picture review".
4.6.2 The store
rating is made by the buyer to the seller, including three items: baby matches
the description, seller service, and cross-border logistics. Each store score
is a dynamic indicator, which is the arithmetic average of all scores in the
previous six consecutive months. If the buyer completes the store to the seller
If the score of
the baby in the shop score matches the description, its credit score will be
increased by 1 point.
4.6.3 Within
180 days (inclusive) from the successful transaction date, the buyer can add
comments after making the seller's store rating, and the content of the
additional comments cannot be modified. The seller can explain the content of
the additional comment, and the additional comment does not affect the seller's
store rating.
4.6.4 In order
to ensure the fairness, objectivity and authenticity of the evaluation system,
the platform will, based on limited technical means, resolutely take action
against illegal transaction evaluations, inappropriate evaluations, malicious
evaluations, etc. blow.
4.6.5 The platform
will adjust the open logic of transaction evaluation according to the needs of
platform operation.
4.6.6 The
platform has the right to delete the evaluations generated by illegal
transactions, including but not limited to the evaluations corresponding to
orders involved in the release of prohibited information, false transactions
and other violations stipulated in these rules.
4.6.7 The
platform has the right to delete or block the foul language, advertising
information, meaningless information and other information that violates public
order and good morals contained in the comment content. At the same time, the
platform will block the comment content generated by the reviewer for a period
of time in the follow-up period depending on the severity of the circumstances;
if the circumstances are serious, the comment content will be permanently
blocked.
4.6.8 If the
evaluator is found to have malicious evaluation behaviors such as giving
negative comments, seeking additional property or other improper benefits, the
platform may delete the illegal evaluation.
4.7 You agree
and understand that the platform does not involve any legal relationship and
legal disputes between buyers and sellers arising from transactions, and will
not and cannot be involved in the transactions of all parties involved. You
authorize and agree that all transaction disputes that occur on the platform
website will be provided by the platform according to the "Platform
Dispute Handling Specification" according to your application.
Chapter V
Market Management
Section 1
Market Management Measures
5.1 In order to
improve the shopping experience of consumers and maintain the normal operation
order of the platform market, the platform adopts the following temporary
market control measures for members and their business behaviors in accordance
with the conditions stipulated in these rules:
5.1.1 Warning:
refers to the platform's oral or written reminders and warnings to members for
their misconduct;
5.1.2 Commodity
off the shelf: refers to the transfer of the commodities sold by members to the
online warehouse;
5.1.3 Single
product search downgrade: refers to adjusting the ranking of products in the
search results;
5.1.4 All-store
product search downgrade: refers to adjusting the ranking of all products in
the member store in the search results;
5.1.5 Single
product search shielding: means that the product is not displayed in the search
results;
5.1.6
Single-dimensional search for a single product is not displayed by default: it
means that the product information is not displayed by default in the search
results of a single dimension such as price, credit, sales, etc., but it can be
displayed after consumers’ active selection;
5.1.7
Single-dimensional search of products in the whole store is not displayed by
default: it means that all products in the member store are not displayed by
default in the search results of a single dimension such as price, credit,
sales, etc., but can be displayed after consumers actively choose;
5.1.8
Restricting participation in marketing activities: refers to restricting
sellers from participating in marketing activities initiated by the platform;
5.1.9 Single
commodity supervision: means that commodity information cannot be viewed
through search, commodity links, etc. within a certain period of time;
5.1.10 Store
supervision: means that the member stores and all product information in the
store cannot be viewed through search, store or product links within a certain
period of time;
5.1 .11 Payment
of liquidated damages: refers to the payment of a certain amount of liquidated
damages by the seller to the buyer and/or the platform according to the
agreement or these rules.
5.1.12 Closing
the store: refers to deleting the merchant's store, removing all the products
for sale in the store, prohibiting the release of products, and prohibiting the
creation of stores;
Section 2
Market Management Situation
5.2 Sellers
should actively improve their own business conditions and provide consumers
with high-quality goods and services. For sellers who meet the conditions of
good product quality and high service quality, the platform will give
appropriate measures of encouragement or support. For sellers whose service
quality is not up to standard, the platform will take temporary market control
measures against sellers in accordance with the circumstances stipulated in
these rules.
5.3 Members
should conduct transactions in accordance with the requirements of the
platform's transaction process, and sellers should reasonably protect the
rights and interests of buyers.
5.4 In the
event of a member's behavior that endangers the transaction security or
platform account security, the platform will take coercive measures, close
stores, store supervision, restrict the release of goods or information,
restrict website logins, extend transaction timeouts, and restrict buyer
behavior according to the degree of danger of their behavior. , store-wide
product shielding, store-wide product search rights reduction and other
transaction security protection measures to temporarily control the market, if
the circumstances are serious, the platform has the right to take violations in
accordance with the platform rules and require the seller to bear the
responsibility for breach of contract.
5.5 Sellers
should strictly abide by the relevant rules such as the "Platform Product
Release Specifications". If the seller violates the provisions on the
release of goods or information in the aforementioned rules, the platform will
take down or delete the illegal goods or information.
5.6 The
platform has the right to temporarily reMeta the relevant product
information published by members online for a certain offline brand, category
or batch of products that have been exposed by the news media or notified by
the quality supervision department of the relevant country or region that are
of substandard quality. delete.
5.7 When
platform sellers and commodities participate in the activities and
presentations of the platform market, they should also follow the market
management regulations of other markets.
5.8 The seller
shall pay or make up the security deposit according to the agreement or rules.
If the balance of the deposit is insufficient, and it is not paid or made up
within 15 days after being urged by the platform, the store will be supervised
until it is paid in full.
5.9 Sellers
shall provide relevant qualifications to the platform in accordance with the
following provisions,
(1) Actively
provide valid qualifications before the seller's qualifications expire.
(2) Provide
qualified qualifications within 15 days from the date of receipt of the notice
of unqualified seller qualifications.
If the
qualification is not provided in accordance with the above regulations, the
platform will supervise the store until the qualified qualification is
provided. If the circumstances are serious, the platform has the right to deal
with it accordingly.
Chapter VI
Violations and Handling of Violations
Section 1
Violation Measures
6.1.1 In order to
protect the legitimate rights and interests of consumers, operators or the
platform, the platform will take the following measures to deal with the
violations of the members in accordance with the conditions stipulated in these
rules during the period of member violations:
6.1.1.1
Restricting participation in marketing activities: refers to restricting
sellers from participating in marketing activities officially initiated by the
platform;
6.1.1.2 Store
shielding: refers to shielding information such as member stores and products
in search, navigation, marketing and other services;
6.1.1.3
Restricted product release: refers to the prohibition of platform members from
releasing new products;
6.1.1.4
Restricted delivery: refers to the prohibition of platform members to operate
transactions in the state of "buyer has paid, waiting for seller to
deliver";
6.1.1.5
Restricting website login: refers to prohibiting platform members from logging
in to the platform webpage;
6.1.1.6 Closing
the store: refers to deleting the store of the platform members, removing all
the products for sale in the store, prohibiting the release of products, and
prohibiting the creation of stores;
6.1.1.7
Publicity warning: refers to the publicity of the processing being performed on
the platform member's store page and product page;
6.1.1.8 Payment
of liquidated damages: means that the seller pays a certain amount of
liquidated damages to the buyer and/or the platform according to the agreement
or the rules.
6.1.1.9 Seize
account: means to permanently prohibit members from using illegal accounts to
log in to the platform;
6.1.1.10
Restricting buyer behavior: refers to prohibiting platform members from
purchasing goods on the platform and platform; Section 2 Violations
6.2.1
Violations are divided into serious violations and general violations according
to their severity, and points will be deducted, accumulated and executed
separately.
6.2.1.1 Serious
violations refer to acts that seriously disrupt the operating order of the
platform and are suspected of violating national laws and regulations. For the
description of the seller's serious violations, please refer to the description
of the serious violations in the "Platform Seller Points Management
Rules".
6.2.1.2 General
violations refer to violations other than serious violations. For the
description of general violations of sellers, please refer to the description
of general violations of the "Platform Seller Points Management
Rules".
According to
the scope of application, violations are divided into general violations and
other market violations with special instructions, and special market
violations also follow the division of serious violations and general
violations as prescribed in the preceding paragraph. Section 3 Violation
Handling
6.3.1 If the
seller violates the rules, the violation shall be corrected, and a certain
score shall be deducted and announced for three days. Deductions for violations
will be cleared at 24:00 on December 31st of each year.
6.3.2 Sellers
who have been dealt with by nodes can return to their normal state only after
all their violations have been corrected, the period of violation treatment has
expired, and the execution of violation treatment measures has been completed.
6.3.3 For the
member's first or unintentional violation, the platform will correct and
educate the member according to the situation, and require the member to
conduct self-inspection and self-inspection.
6.3.4 Members
can file an application for a violation appeal within 3 days from the time when
the violation is dealt with (excluding the platform review time), unless the
platform has other special regulations.
6.3.5
Correction and handling of seller's violations, including but not limited to:
6.3.5.1 For the
sale of counterfeit goods, the platform has the right to delete the counterfeit
goods and information published by the seller.
6.3.5.2 In case
of counterfeit material components, the platform has the right to delete the
products and information of counterfeit material components released by the
seller.
6.3.5.3 If the
prohibited information is published, the platform has the right to delete the
prohibited goods and information published by the seller and the resulting
transaction evaluation.
6.3.5.4 If the
non-agreed goods are released, the platform has the right to delete the
non-agreed goods and information released by the seller.
6.3.5.5 If the
market order is disturbed, the platform has the right to impose corresponding
violations against the seller, including but not limited to deduction of
points, requiring sellers to pay liquidated damages, restricting product
release, removing products from shelves, and restricting sellers' promotion.
6.3.5.6 If
someone else’s account is stolen, the platform has the right to take back the
stolen account, and the original owner can appeal to the platform to get the
account back.
6.3.5.7 In case
of defrauding other people's property, the platform has the right to delete the
commodities or/and information used to defraud others' property and the
resulting transaction evaluation.
6.3.5.8 If the
information of others is disclosed, the platform will delete the information of
the private information of others disclosed by the seller.
6.3.5.9 If the
seller's qualifications are incomplete or the qualifications are false, the
platform has the right to impose corresponding violations against the seller,
including but not limited to deduction of points, requiring sellers to pay
liquidated damages, restricting product release, removing products from
shelves, and restricting sellers' promotion.
6.3.5.10 The
platform has the right not to provide or accept any goods or services provided
by it if it seeks improper profit.
6.3.5.11 In the
case of false transactions, the platform will delete the sales and product
reviews generated by the false transactions, and has the right to punish the
seller accordingly, including but not limited to deduction of points, requiring
sellers to pay liquidated damages, restricting product release, and removing
products from shelves , Limit seller promotion.
6.3.5.12 For
malicious harassment, the platform has the right to impose corresponding
violations against the seller, including but not limited to deduction of
points, requiring sellers to pay liquidated damages, restricting product
release, removing products from shelves, and restricting sellers' promotion.
6.3.5.13 If the
platform does not cooperate with the complaint handling, the platform has the
right to impose corresponding violations against the seller, including but not
limited to deduction of points, requiring sellers to pay liquidated damages,
restricting product release, removing products, and restricting sellers'
promotion.
6.3.5.14
Promote third-party platforms other than the platform, divert traffic to
third-party platforms or offline transactions, the platform has the right to
impose relevant penalties on sellers.
Violations
should be dealt with, including but not limited to deduction of points,
requiring sellers to pay liquidated damages, restricting product release,
removing products from shelves, and restricting seller promotion.
6.3.5.15 For
price gouging, the platform has the right to punish the seller accordingly,
including but not limited to deduction of points, requiring sellers to pay
liquidated damages, restricting product release, removing products from
shelves, and restricting seller promotion.
6.3.5.16 If the
delivery is delayed, if the buyer complains that the seller did not deliver the
goods on time, and the platform determines that the seller is responsible, the
seller must pay the buyer a certain amount of liquidated damages. The specific
rules are subject to the delayed delivery management rules. 6.3.5.17 If the
description is different, the platform will delete the products and information
that do not match the description.
6.3.5.18 In
case of breach of commitment, the seller must perform the obligation of
truthful description or the payment, return, replacement and maintenance
services stipulated by the consumer protection service as agreed; or the seller
must provide the buyer/or the platform with an invoice based on the actual
transaction price.
6.3.5.19 In
case of spamming information, the platform will delete the products or/and
information spammed by the seller; at the same time, the platform has the right
to impose corresponding violations against the seller, including but not
limited to deduction of points and suspension of business for rectification.
6.3.5.20 If the
delivery is negligent, the platform will correct the seller's negligence in
delivery, and the platform has the right to impose corresponding violations
against the seller, including but not limited to deduction of points and
payment of liquidated damages.
6.3.5.21 If the
third-party logistics is negligent, the platform has the right to punish the
seller accordingly, including but not limited to deduction of points and
payment of liquidated damages.
6.3.5.22 If the
24-hour after-sales response fails to meet the standard, the platform has the
right to impose corresponding violations against the seller, including but not
limited to deduction of points and business suspension for rectification.
6.3.5.23 In
case of improper registration, the platform has the right to seal up accounts
registered in large quantities using software and programs, and close orders
caused by abuse of rights. At the same time, the platform has the right to
impose a penalty on the seller.
6.3.5.24 If the
rights of others are improperly used, the platform will delete the infringing
goods or/and information; at the same time, the platform has the right to
impose corresponding violations against the seller, including but not limited
to deduction of points and suspension of business for rectification.
6.3.5.25 If the
buyer's ID information is not collected in the specified way, the platform has
the right to impose a penalty on the seller.
6.3.5.26 If the
price is inflated, the platform has the right to reMeta the relevant
products or/and information; at the same time, the platform has the right to
impose a penalty on the seller.
6.3.5.27 Other
violations determined by the platform.
Section 4
Enforcement of Violations
6.4.1
Violations of sellers are found through complaints from platform sellers,
rights holders, and consumers or through platform inspections.
6.4.2 The
platform's violations against sellers will be implemented in accordance with
the "Platform Seller Points Management Rules".
6.4.3
Complaints about violations, except for spamming information, false
transactions, improper registration, publishing prohibited information, selling
counterfeit goods, counterfeiting materials and ingredients, improper use of
others’ rights, misappropriation of other people’s accounts, leaking other
people’s information, and publishing non-agreed goods can be
Complaints
submitted at any time must be submitted within the following time limit; if the
complaint is not submitted within the time limit, it will not be accepted:
6.4.3.1 The
complaint time for breach of commitment is within fifteen days after the
transaction is closed;
6.4.3.2
Complaints about inconsistency with the description and defrauding other
people's property shall be within 15 days after the transaction is successful.
6.4.4 For the
violations of delayed delivery, false delivery, breach of promise and malicious
evaluation, the respondent must submit evidence within two days from the date
of the complaint. If the evidence is not submitted within the time limit, the
platform has the right to judge and deal with it according to the situation at
the time. Judgment and handling of the remaining violations will be carried out
by the platform immediately after receiving the complaint.
6.4.5 The
platform will not accept any promises or explanations made by the seller that
are contrary to these rules. The handling of violations will not be suspended
or revoked except in cases where the evidence is erroneous or the judgment is
wrong.
Chapter VII
Other Provisions
7.1 The
"days" in these rules refer to consecutive natural days unless
otherwise specified.
7.2 The
platform can adjust these rules at any time according to the operation
situation and announce it to sellers in the form of announcements. The adjusted
rules will take effect as soon as they are published.
By-laws
2. Overseas
Commodities and Service Commitments
The platform
sellers promise that all overseas products they sell are "overseas genuine
products guarantee", creating a convenient cross-border shopping
experience for you, and easily sweeping the global fashion boutiques without
leaving your home, making you worry-free and more assured!
Chapter 1
Authenticity Guarantee
The seller on
the platform promises that the overseas products sold are genuine overseas
products, and promises to provide "authentic guarantee" service. 1.
What is the "Authentic Guarantee" service?
When shopping
on the platform, if it is legally determined that the product purchased by the
buyer is fake or non-original, the buyer has the right to initiate a complaint
against the seller within 90 days after the transaction is successful, and
apply for "authentic guarantee" compensation. The amount of the product
is limited to the "refund one compensation + four buyer's postage" of
the actual price of the goods paid by the buyer, unless there are special
provisions in national laws. 2. Conditions for buyers to apply for
"authentic guarantee" compensation
1. The seller
to whom the buyer applies for compensation is the platform seller;
2. The buyer's
application for "Authentic Guarantee" should be submitted within 30
days after the transaction is successful; 3. The buyer's application for
payment conforms to the relevant laws and regulations and platform rules in
form.
4. Buyers can
provide legal and valid relevant counterfeit goods certificates (including but
not limited to: counterfeit goods identification certificates issued by the
brand owner; counterfeit goods judgment certificates issued by relevant
judicial and law enforcement agencies;) 3. "Authentic guarantee"
compensation application process
1. On the
premise that the above application conditions are met, the buyer can initiate a
"genuine guarantee" payment application to the platform on the
"application for after-sales" page and provide relevant valid
certificates.
2. After
receiving the buyer's "authentic guarantee" payment application, the
platform has the right to require both parties to provide necessary
certificates for confirmation and judgment according to the actual situation;
3. When the
platform determines that the buyer's "authentic guarantee" payment
application is established according to the relevant rules, the seller needs to
deduct the corresponding amount and return it to the buyer.
Chapter II
Overseas Direct Supply
① It means that
the overseas products sold by the platform sellers are all high-quality
overseas purchased products. After consumers place an order, the products are
sent from countries or regions other than the mainland through international
logistics or from the China Free Trade Zone, and there are logistics
companies that provide goods from the seller. Complete logistics status
information between the destination and the consumer's destination. (For sales
to countries and regions other than U.K., the specific delivery method is not
mandatory, and the logistics information needs to be traceable.)
②Sellers
participate in the platform’s import spot traceability plan, and through
general trade customs clearance and customs clearance, each product has
traceable source code and can be traced back to the country of origin,
logistics departure country, import port, customs declaration/inspection
declaration number, importer and other information to ensure that Overseas
origin or overseas original packaging. After the consumer places the order, the
seller can send it from the mainland through domestic logistics.
Chapter 3 Local
Return
Overseas
sellers all promise to provide consumers with local return services. Consumers
and sellers can return goods to a designated place after negotiation. That is,
sellers selling products to U.K. must provide designated return locations in U.K.;
sellers selling products to Hong Kong need to provide Designated return
locations in Hong Kong; sellers selling products to Taiwan are required to
provide designated return locations in Taiwan. To ensure that after-sales
service for consumers is guaranteed, enjoy Hassle-free shopping experience.
3. Platform
seller points management rules
Chapter 1
Overview
In order to
promote a new business civilization of openness, transparency, sharing and
responsibility, protect the legitimate rights and interests of platform buyers,
maintain the normal operation order of the platform, and realize the
standardized operation of sellers' stores, in accordance with relevant national
laws and regulations, as well as the "Platform Service Agreement",
"Platform These rules are formulated by relevant agreements and rules such
as the General Rules for the Management of Overseas Buyers and Resident
Sellers.
Unless
otherwise stated or defined in these rules, the terms involved in these rules
are subject to the definitions stipulated in the "Platform Service
Agreement" and "General Rules for the Management of Sellers on the
Platform".
Chapter III
Regulations on Management of Seller's Violations
Section 1
Points System
The platform
adopts the supervision rules of the violation point deduction system. If the
seller commits violations, a certain number of points will be deducted. When
the deduction points are accumulated to the corresponding node, the platform
will implement corresponding violation measures in accordance with these rules.
If there is any disagreement between these rules and the "General Rules
for the Management of Platform Sellers", these rules shall prevail.
According to
the severity, it is divided into two categories: serious violations and general
violations. The two categories of points are deducted, accumulated separately,
and punished separately.
1. Each
violation corresponds to a point deduction. Calculation method: "General
violation" is divided into 12 points for one violation processing node,
and the violation processing starts after each cumulative deduction of 12
points; "Serious violation" is divided into 12 points, 24 points, 36
points, and 48 points for corresponding violations. deal with.
2. The platform
opens appeal channels in a targeted manner according to different types of
violations or violations. For violations, sellers can submit an application for
a violation appeal within 7 days from the time the violation is handled
(excluding the platform review time) (see the penalty notice for the specific
appeal time and appeal channel). The platform evaluates the content of the
seller's complaint and the information provided. The time limit for handling
complaints is 5 working days after receiving the seller's complaint materials.
Section 2
Description of Serious Violations
Serious
violations refer to acts that seriously disrupt the operating order of the
platform or are suspected of violating relevant national and regional laws and
regulations. flat
Taiwan will
take the following violations for serious violations of sellers:
1. For sellers
selling counterfeit goods, 48 points will be deducted each time. For those who
sell counterfeit goods, the platform will delete the counterfeit goods or
information posted by the sellers. At the same time, in order to prevent
adverse effects on the public and protect the rights and interests of
consumers, the platform will take market control measures for sellers who are
suspected of violating this situation, depending on the severity of the
situation (including but not limited to removing the entire store’s products,
permanently restricting the authority to release products, clearing return to
the seller, etc.).
2. Counterfeit
material and ingredients: It means that the seller's description of all the
materials or ingredients of the product is completely inconsistent with the
product received by the buyer. If the seller fakes the material ingredients for
the first time, 6 points will be deducted; if the seller fakes the material
ingredients again and again, 12 points will be deducted each time. For sellers
of specific categories that counterfeit material ingredients, whether it is the
first time or not, 12 points will be deducted each time (including but not
limited to jewelry/diamonds/emeralds/gold, etc.). For counterfeit material
components, the platform Haigou will delete the products with counterfeit
material components released by the seller.
3. Publishing
prohibited information means that the seller publishes products that are
prohibited from being sold or information that is prohibited from publishing
according to laws and regulations or platform management requirements.
4. Publishing
non-agreed products: refers to sellers who publish or sell products of brands
that are not licensed by the platform through the platform. 12 points will be
deducted each time, and the platform will delete the non-agreed products or
information published by the seller.
5. Disturbing
the market order refers to the behavior of deliberately evading various rules
or market control measures of the platform in any way, or obtaining and using
the official resources of the platform in an improper way. Disrupting the
market order will be deducted 24 points each time; if the circumstances are
serious, 48 points will be deducted each time.
6.
Misappropriation of another person's account refers to the misappropriation of
another person's platform account or payment account, suspected of infringing
upon the property rights of others. If the seller steals someone else's
account, 48 points will be deducted each time;
7. Defrauding
other people's property refers to the act of illegally obtaining other people's
property for the purpose of illegal profit and suspected of infringing the
property rights of others. If the seller defrauds other people's property, 48
points will be deducted each time.
8. Disclosing
other people's information refers to the behavior of publishing or transmitting
other people's private information without permission, which is suspected of
violating the privacy rights of others. If the seller discloses other people's
information, 24 points will be deducted each time.
9. Incomplete
qualifications or false qualifications of sellers means that sellers fail to
provide complete qualifications that meet the platform specifications or
provide false qualifications. Including but not limited to the seller's legal
person ID information, industry and commerce, tax certificate, authorization
certificate, trademark certificate and other qualifications are incomplete or
fraudulent; if the seller's qualification is incomplete, 24 points will be
deducted each time, and the business will be suspended for 14 days for
rectification. , be cleared; the seller's qualifications are fraudulent, and 48
points will be deducted each time;
10. Improper
profit-seeking refers to the behavior that the seller uses improper means to
seek benefits, including:
(1) Providing
property, consumption, hospitality or business opportunities to platform staff
and/or their affiliates; (2) Seeking illegitimate benefits through other means.
1. If the
seller seeks profits illegally, regardless of whether the seller obtains the
benefit or not, 48 points will be deducted each time, and the platform will
never provide or accept the seller's
any product or
service offered.
2. If the
seller who commits illegal profit-seeking behaviors has truthfully reported
and/or actively reported the situation, the platform will give lenient or
reduced measures as appropriate.
3. The platform
will restrict the seller from participating in the platform's marketing
activities from the date of the investigation on the seller for unfair profit
until the end of the investigation.
11. False
trading refers to the act of increasing the sales volume of the seller's goods
by improper means and impairing the rights and interests of the buyer. 6 points
will be deducted each time; including but not limited to:
1. Increase the
sales volume of products by improper means; 2. Increase the praise of products
by improper means;
The platform
will delete the sales and product reviews generated by false transactions, and
give 30-day downgrades to individual product searches for products suspected of
false sales and reviews, and give sellers 7 to 90 days of downgrades to search
for products in the entire store for the seriousness of the seller's suspected
false transaction. For sellers who maliciously swipe orders, they need to pay liquidated
damages ranging from 1,000-10,000 yuan; for sellers who have repeatedly
committed false transactions, they will be suspended for rectification; if the
circumstances are serious, they will be cleared.
12. Malicious
harassment refers to the seller's behavior of harassing others and jeopardizing
the legitimate rights and interests of others. For malicious harassment, 12
points will be deducted each time.
13.
Non-cooperation in complaint handling refers to the behavior that the vouchers
provided by the seller in the process of dealing with transaction disputes are
verified as false vouchers by the platform, or the behavior of not cooperating
with the provision of vouchers. 6 points will be deducted each time; 24 points
will be deducted each time if the circumstances are serious and bad; 1. The
seller fails to provide a processing certificate or refuses to provide it
within the time limit for handling complaints stipulated by the platform.
2. The
certificate provided by the seller in the process of handling the transaction
dispute is determined to be a false certificate after verification by the
platform. Vouchers include but are not limited to: chat records; vouchers
issued by courier companies; transaction-related screenshots and other
vouchers.
14. Propaganda
on third-party platforms other than the platform, diverting traffic to
third-party platforms or offline transactions refers to the behavior of sellers
to guide buyers to conduct transactions on other platforms other than .com or
offline, and deduct 2 to 12 according to the severity of the circumstances.
points; including but not limited to:
1. The seller
guides the buyer to conduct transactions on other platforms other than the
platform or offline through online customer service, telephone calls, text
messages, etc.; introduce;
3. There is
third-party information other than the platform and brand logo on the seller's
shipping packaging or on the accompanying promotional cards; 15. Price fraud
means that the seller uses false or misleading pricing forms or prices means to
deceive or induce consumers or other operators to conduct transactions with
them. If the seller damages the buyer's customer experience due to price
gouging, 12 points will be deducted each time, and if the circumstances are
serious, 48 points will be deducted each time.
16. Selling
non-overseas direct-supply goods: If the seller sells non-overseas
direct-supply goods (interpretation of overseas direct supply), 48 points will
be deducted each time, and the platform will supervise the store according to
the severity of the situation.
17. The seller
should provide real, legal and valid appeals, qualification certificates, etc.
as required by the platform. If the seller provides false certificates, it will
be regarded as a serious violation and 48 points will be deducted each time.
Section 3
General Violations Description
General
violations refer to violations other than serious violations.
1. Delayed
delivery means that, except for special commodities, cross-border trade sellers
do not actually deliver the goods within 72 hours after the buyer pays,
domestic general trade sellers do not actually deliver within 48 hours after
the buyer pays, or other In special circumstances, the seller does not actually
deliver the goods within the agreed time, or the seller does not actually
deliver the goods but marks the delivery in the seller's backstage, etc., which
hinders the buyer's purchase rights and fails to fulfill the delivery obligation
as stipulated in the contract. . The seller's delivery status is subject to the
platform's after-sales order query records. Specifically including but not
limited to:
1. The seller
has mislabeled events (such as price, quantity and specification, etc.),
resulting in failure to perform the delivery in accordance with the contract;
2. The seller has not actually marked the delivery within 24 hours.
3. The seller
uploads an expired or wrong waybill number;
4. The
information of the logistics company shows that the receipt has been signed but
the buyer has not actually received the goods; Note: For details, see Delayed
Delivery Management
2. Difference
in description means that the seller fails to disclose the defective
information and affects the normal use of the product by the buyer, or the
description of the product by the seller is significantly different from the
product received by the buyer and affects the normal use of the product by the
buyer, or the seller has no opinion on the material and composition of the
product. The description is incomplete and there are major omissions, except
for those that constitute false publicity.
If the seller
describes the difference, 6-12 points will be deducted each time, and the
product information will be deleted; if the situation is serious, the business
will be suspended for 3-30 days for rectification; if the rectification still
fails to effectively improve, it will be cleared.
3. Breach of
commitment means that the seller fails to provide the buyer with the following
services as promised, including but not limited to the following services that
impair the rights and interests of the buyer and/or fail to perform the
following obligations to the platform as promised.
(1) If the
seller violates any of the following commitments, 6 points will be deducted
each time; if the seller has a bad attitude and the circumstances are serious,
12 points will be deducted;
1. Violation of
participation in official activities: sellers who join the official activities
of the platform fail to fulfill the requirements of the activities (except the
delivery time);
2. RefU.K.l of
refund and return guarantee in violation of regulations: The platform
determines that the seller should indeed bear the responsibility for
after-sales guarantees such as returns and refunds, but the seller refuses to
undertake it;
3. The seller
requires the buyer to return the product to a country or region other than U.K.
(excluding Hong Kong, Macao and Taiwan);
4. RefU.K.l to
provide invoices: The seller refuses to provide or refuses to provide true and
valid invoices as promised (except for specific commodities and cross-border
trade commodities).
(2) If the
seller refuses or delays fulfilling the promise for the paid order or the
corresponding goods or services under special circumstances, which infringes
upon the purchase rights of consumers, 4 points will be deducted each time, and
6 points will be deducted if the seller's attitude is bad and the circumstances
are serious.
(3) Rejection
or delay in fulfilling the recall responsibility: The seller fails to refuse or
reject the product as agreed upon by the seller due to defects in the goods or
services provided by the seller that endanger the personal and property safety,
or the platform’s reputation is endangered due to major safety issues involved,
or the seller has entered judicial proceedings or is recalled by the platform’s
decision. Delay the performance of the recall responsibility; 24 points will be
deducted for each serious violation, and the circumstances will be cleared, and
an additional 20,000 yuan liquidated damages will be added.
4. Spamming
information: refers to the seller's failure to publish goods or information in
accordance with these rules and other management content (including but not
limited to rules, norms, category management standards, industry standards,
etc.) ,including but not limited to:
1. If any of
the following products or information is published on the product category, store
decoration area or platform portal page, the information will be deleted; if
any of the above is suspected of violating any of the above, each product or
information will be deducted 1 point (but The cumulative deduction within three
days shall not exceed 7 points); if it is published on other pages such as the
store decoration area, 4 points will be deducted each time;
1) Publish
non-actual transaction information such as mood stories, store introductions,
and platform customer links;
2) Publish non-platform
shopping links, physical store information, bank account numbers, personal
platform accounts and other information, except in special circumstances;
3) Sending
repeated or unsolicited advertising messages such as platform seller store
messages, product or service messages;
4) The title of
the product, the details of the product, the name, LOGO and other information
of the shopping guide, group purchase, and promotional websites used in the
store.
2. Repeat
information:
1) If two or
more items of the same item are sold in the store at the same time, 1 point
will be deducted for each item or information (but the accumulated points will
not exceed 7 points within three days), one item will be kept, and the other
items of the same item will be deleted;
2) If you open
more than two stores and sell the same products, 6 points will be deducted each
time, the brand authorization of one store will be retained, the brand
authorization of other stores will be cancelled, and the products of this brand
will be deleted.
3. To avoid
information, if the following goods or information are released, the goods or
information will be deleted:
1) If the
product is released in an unconventional quantity unit, 1 point will be
deducted each time;
2) 1 point will
be deducted each time if the product is released deliberately evading the
platform product SKU setting rules;
3) By editing
key attributes such as product category, brand, model, etc. to make it another
product, 1 point will be deducted each time. For products suspected of
violating the provisions of items 1), 2), and 3), a single product platform
will be given the right to search and downgrade until the third day after the
product rectification is completed. At the same time, the platform will take
measures such as store supervision and restricting the release of products
depending on the severity of the situation.
4. Incorrect
description of information. If any of the following incorrectly described goods
or information is released, the goods or information shall be deleted and
listed in the category of goods.
If the page is
published, except for item 6), 1 point will be deducted for each item (but the
cumulative deduction within three days does not exceed 7 points); if the
product specified in item (6) is published, 1 point will be deducted for the
first and second time 6 points will be deducted each time for the third and
fourth time, and 12 points will be deducted each time for the fifth time and
above; if it is published on other pages such as the store decoration area, 4
points will be deducted each time:
1) The title
and main image are missing from the product information, or the special
category product lacks the physical image of the product itself;
2) There is an
obvious mismatch between the product title, picture, price, logistics method,
postage and after-sales service and other product elements;
3) The
information such as the title of the product is false or irrelevant to the
product;
4) Use false
positive ratings, store ratings, platform store types, or use logos that do not
match the actual store information;
5) The product
does not match the published category or attribute;
6) The product
does not conform to the published category or attribute and causes serious
consequences.
For products
that violate the provisions of Items 2), 3), 5), and 6) in Item 5, the platform
also grants a single commodity platform the right to search and downgrade until
the third day after the rectification of the product is completed.
5. Spam other
information:
1) Except for
the products of special categories and special circumstances on the platform,
if the seller for any reason indicates that the delivery cannot be completed
within 120 hours before the buyer pays and the product information shows that
there is sufficient inventory, 1 point will be deducted each time. , and
reMeta the product.
2) If any of
the following information is released, the information will be deleted: 1 point
will be deducted for each item published on the commodity page (but the
cumulative deduction within three days does not exceed 7 points); if it is
published on other pages such as the store decoration area, each item will be
deducted. 4 points deduction:
i. Apply for
exclusive rights on behalf of others, including applying for platform store
decoration market designers, etc.;
ii. The
platform has an instant account payment interface free of contract.
3) If the
seller publishes other products or information that violates public order and
good customs or other platform rules, the platform may temporarily
reMeta or delete the product or information.
5. Negligence
of delivery: The seller fails to deliver the order according to the transaction
details of the order, such as omission, wrong delivery, etc., which hinders the
buyer's purchase rights, and compensates the customer according to the standard
of 10-20 yuan, and deducts 1 point per order. And correct the seller's
negligence in delivery, if the circumstances are serious, the seller needs to
pay an additional 100 yuan/time liquidated damages.
6. Negligence
of third-party logistics: In order to create a good shopping experience, the
platform requires the seller's logistics or logistics partners to jointly
protect the rights and interests of buyers. In the case of damaged or dirty
logistics, if the buyer does not receive the goods within 15 days after the
seller marks the delivery in the backstage, the customer will be compensated
according to the standard of 10-20 yuan, and 1 point/order will be deducted; if
the circumstances are serious It will be closed for 3-30 days for
rectification.
7. 24-hour
after-sales response is not up to standard: In order to create a good shopping
experience, the platform requires sellers to respond to buyers’ online
cancellation of orders or online returns or exchanges within 24 hours. If the
indicator is low within 1 natural week of sellers 95%, 2 points will be
deducted each time; if the circumstances are serious, it will be suspended for
3-30 days for rectification, and if the rectification still fails to
effectively improve, it will be lifted
partnership.
8. Improper
registration: refers to the sellers registering platform accounts in large
quantities through software, programs, etc.; or through the registered platform
accounts, abusing their rights to damage the legitimate rights and interests of
others and obstruct the order of platform operations. In case of improper
registration, the platform will seal up accounts registered in large quantities
using software and programs, and close orders caused by abuse of rights, with
12 points deducted each time.
9. Improper use
of the rights of others refers to any of the following behaviors by the seller:
(1) The seller
improperly uses other people's trademark rights, copyrights and other rights in
the released product information or used product names;
(2) The seller
is suspected of improperly using other people's trademark rights, copyrights,
patent rights and other rights when selling goods;
(3) The
commodity information released by the seller or other information used by the
seller causes consumers to be confused, misunderstood or cause unfair competition.
If the rights of others are improperly used, the platform will delete the goods
or information published by the sellers that improperly use the rights of
others, 2 points will be deducted for the first time, 4 points will be deducted
for the second time, and 6 points will be deducted for the third time. Closed
for 3-30 days for rectification.
X. Failure to
collect the buyer's ID card information in the specified way: It means that the
seller fails to collect the buyer's ID card information in a standardized and
reasonable manner in accordance with the relevant laws and regulations and the
requirements of the platform. If it is not collected in the specified way, 2
points will be deducted each time.
11. Malicious
harassment: refers to the behavior of the seller to harass others and impede
the legitimate rights and interests of others. For malicious harassment, 12
points will be deducted each time.
12. Failure to
disclose or update the business license/business entity identity information:
refers to the behavior of failing to disclose or timely update its business
license/business entity identity information within the period specified by the
platform. If the business license/business entity identity information is not
disclosed or updated, or the business license/business entity identity
information is not updated within 30 days from the date when the change of the
business license/business entity identity information is completed, 12 points
will be deducted each time, and the seller must disclose or update its business
license. /Operating subject identity information.
13. Inflated
price: refers to the behavior that the price of the same type of goods operated
by the seller is higher than that of other platforms. If the price is inflated,
depending on the severity of the situation, 2 to 12 points will be deducted
each time:
(1) The price
of the product is less than or equal to 500 yuan
1. If the false
high rate is less than or equal to 2% and the number of illegal SKUs is less
than 5, a warning will be issued and the seller will be required to rectify; if
the number of illegal SKUs is greater than or equal to 5, 2 points will be
deducted each time;
2. If the false
high rate is greater than 2% and the number of illegal SKUs is less than 5, 6
points will be deducted each time; if the number of illegal SKUs is greater
than or equal to 5, 12 points will be deducted each time, and the illegal
products will be deleted at the same time. (2) The price of the product is more
than 500 yuan
1. If the false
high rate is less than 2% and the number of illegal SKUs is less than 5, 2
points will be deducted each time; if the number of illegal SKUs is greater
than or equal to 5, 4 points will be deducted each time;
2. If the false
high rate is greater than or equal to 2% and less than 5%, and the number of
illegal SKUs is less than 5, 4 points will be deducted each time;
If it is
greater than or equal to 5, 8 points will be deducted each time;
3. If the false
high rate is greater than or equal to 5% and the number of illegal SKUs is less
than 5, 8 points will be deducted each time; if the number of illegal SKUs is
greater than or equal to 5, 12 points will be deducted each time, and the
illegal products will be deleted at the same time.
(The false high
rate is the ratio that the price of the same type of product is higher than the
lowest price of the product on other platforms. The calculation formula is: the
same type of product (platform price - the lowest price of other platforms) /
the lowest price of other platforms × 100%.)
Section 4
Violation Handling
Illegal
deductions:
Violation Type
Deduction node
Corresponding
punishment
12 points
Restrictions on
listing products, removing products from the whole store, restricting seller
promotion and publicity warnings for 7 days
24 points
14 days to
restrict the release of products, reMeta products from the whole store,
restrict seller promotion and publicity warnings
serious violation
36 points
Restrictions on the release of products, removal of products from the whole
store, restrictions on seller promotion and public warnings for 30 days
ReMeta the
whole store's products, permanently limit the permission of product release,
freeze the payment, clear the store, and confiscate the store
48 points
Shop all
margins
ReMeta the
whole store's products, permanently restrict the permission of product release,
freeze the payment, clear the store, and confiscate the store
sell
counterfeit goods
Pay a deposit
and pay 20 times or 200,000 U.S. dollars of the sales of the products involved
on the platform
(The higher of
the two shall prevail) to pay liquidated damages to the platform
12 points for
general violations, 12 points for each deduction, the entire store will be
reMetad from the shelves and sellers will be restricted from promoting for 7
days
1. The platform
is an independent point management system. If the seller violates the rules,
the violation should be corrected, and a certain amount of points will be
deducted, and the corresponding liquidated damages will be borne. In addition
to selling fakes and returning sellers, the deductions for violations this year
will be cleared at 24:00 on December 31.
2. Violations
are classified into serious violations and general violations according to
their severity. Points will be deducted, accumulated, and executed separately
for the two, but only one case will be dealt with, and no repeated treatment
will be involved.
3. If the
seller deducts a large amount of points due to a single violation, causing the
accumulated deduction to meet the processing conditions of multiple nodes, or
if the same type of node processing must be performed during the processing
period, only the node with the highest weight will be processed.
4. The
deduction of points and payment by the delayed delivery department is subject
to the management of delayed delivery.
Fourth, the
platform store naming specification
When applying
for information such as store name and sub-domain name, sellers shall abide by
national laws and regulations and relevant platform rules, and shall not contain
relevant information such as illegal or suspected violation of the rights of
others. The naming of the member name and store name of the seller member
should strictly comply with the "Platform Store Naming
Specifications". The platform store ID and domain name are generated
according to the category of the seller's product, brand attributes and other
factors. In case of special circumstances such as the store name has been
occupied, the platform has the right to make appropriate adjustments.
Reminder: Once
the platform store ID and domain name are generated, they cannot be modified.
Please understand. Platform store naming convention:
Store Type
Brand Flagship Store Specialty Store
naming
convention
Brand name +
overseas flagship store
Brand name +
company name/or related name + overseas specialty store
Domain Name
Rules
Brand English
name Brand English name + full spelling
or initials of company name/or related name
franchise store
Company name/or
related name + overseas franchise store
The full
spelling or initials of the company name/or associated name + the full spelling
or initials of the category name
V. Regulations
on the Management of Prohibited Products on the Platform
Chapter 1 Overview
1. Purpose and
basis
In order to
protect the rights and interests of platform users and maintain the normal
order of the platform, this specification is formulated in accordance with
relevant agreements and rules such as national laws and regulations.
2. Scope of
application
This
specification applies to all platform users, the platform is the platform
network (domain name is .com).
Chapter II
Prohibited Commodities
3. Commodity
list
Platform users
shall not sell products that are prohibited by relevant national or regional
laws and regulations, or prohibited from being sold according to platform
management requirements.
4. Prohibited
information
Platform users
are not allowed to post on platform product pages (including but not limited to
product titles, product descriptions, and product pictures), platform store
decoration pages (including but not limited to store names, store
classifications, store introductions, store announcements, store messages), and
community and Information release blocks such as forums publish information
about prohibited goods. 5. Avoid evasion
Platform users
shall not evade this specification and other platform management measures for
prohibited goods in any way.
6. Release
Specifications
If platform
users publish specific categories of goods and information, they must comply
with specific publishing specifications. For details, please refer to Annex II
of this specification, "Specific Categories of Commodities and Information
Publishing Specifications".
7. Violation
prevention
When members
release the aforementioned prohibited products and information, the platform
has the right to prompt, replace, intercept and other operations on the
suspected violation information released by them.
Chapter III
Handling of Violations
8. Temporary
control
For the
products that are suspected of violating the conditions listed in Article 3,
the platform will conduct manual inspection within two working days, and during
the manual inspection, individual products will be supervised; , the platform
will conduct manual inspection within two working days, and during the manual
inspection, individual product search will be blocked.
9. Handling of
violations
If platform
users publish the aforementioned prohibited goods and related information, they
will be dealt with in violation of the "Platform Terms of Service
Rules", and the handling measures include:
(1)
Self-inspection and self-inspection
According to
the "Platform Terms of Service Rules" combined with the specific
violations listed in this specification, each calendar year, the seller will be
given the opportunity to self-check and self-check (except for special
circumstances such as serious circumstances, particularly serious
circumstances, and serious consequences). The general applicable principles of
self-inspection and self-inspection are:
1) In all cases
where 12 points are deducted for serious violations: accumulatively once;
2) In all cases
where 6 points will be deducted for serious violations: accumulatively once;
3) For serious
violations, 2 points will be deducted: accumulatively twice;
4) In all cases
where 12 points will be deducted for general violations: accumulatively once.
10. Violation
correction
If a platform
user violates the provisions of this specification to publish the
aforementioned prohibited goods and related information, in addition to
deducting points according to this specification, the platform has the right to
delete the corresponding goods or information at the same time.
If a user fails
to publish a specific category of commodities in accordance with Article 6 of
this specification, the platform has the right to delete the corresponding
commodity.
11. Relevant
countries or regions: including but not limited to the location of the seller,
the location of the consumer and the location of the platform. The platform
determines the corresponding country or region according to the specific
conditions of the product.
6. Benchmark
Rules for Platform Marketing Activities
Platform
sellers participating in the marketing activities officially initiated by the
platform must abide by the following rules:
1. If the
seller violates the "Platform Seller Service Agreement" and related
rules, and is within the penalty period, the registration of the activity will
be restricted. Penalties and deductions and restrictions on the number of days
for marketing activities are shown in the following table:
Violation Type
General Violation
Violation
Points
Accumulated 12
points Accumulated 48 points
serious
violation
Accumulated 12
points Accumulated 24 points Accumulated 36 points Accumulated 48 points
Limit campaign
days 7 days Permanent limit 30 days
60 days 90 days
Permanent limit
2. The
following two points are deemed to violate the requirements of the "daily
official activities" held by the platform, and 6 points for general
violations will be deducted in accordance with the "Breach of
Commitment" provisions:
1. All sellers
who sign up through the "daily official events" held by the platform
will withdraw during the product reporting stage or during the event (including
warm-up and official events);
2. The seller
violates the "daily official event" price agreement, and the price of
the product within 7 natural days after the event ends is lower than the event
price during the event. Except for sellers who sell individual products (such
as 3C digital, jewelry and precious metal (gold, silver, platinum) products,
seasonal clearance, etc.).
3. The seller's
operating indicators must meet the specified standards, as follows: Click to
view
1. If the store
has been opened for more than 90 days, the seller's self-response rate in the
past 90 days and 48 hours and the refund completion time in the past 90 days
are in the bottom 10% of the industry, and they will not be able to sign up for
platform marketing activities.
2. If the store
has been opened for more than or equal to 90 days, the seller's quality refund
rate in the past 90 days is ranked at the bottom 10% of the industry, and will
not be able to sign up for platform marketing activities.
3. If the store
opening time is greater than or equal to 90 days, the seller's cross-border
logistics timely delivery rate must reach more than 95%.
4. After the
seller's registration is reviewed and approved by the platform, if the seller's
store has abnormal data phenomena in transactions, rights protection, marketing
and other links before or during the marketing activities (including but not
limited to abnormal transaction accounts, abnormal transaction funds) etc.),
there are or may be other breaches of contract and violations and violations of
the law, or other platforms believe that the seller is not suitable to continue
to participate in marketing activities, the platform will suspend or terminate
the seller's continued participation in marketing activities.
5. In order to
ensure that consumers can enjoy practical benefits in marketing activities, the
platform requires sellers participating in marketing activities to provide
consumers with more competitive commodity prices, and not to engage in price
fraud to consumers. If the seller does not provide the most competitively
priced products to consumers through the marketing activities he participated
in, the platform has the right to suspend and/or terminate the seller's
continued participation in the marketing activities once it is discovered and
verified. At the same time, the discounts given to consumers when sellers
participate in previous platform marketing activities will be used as one of
the criteria for considering whether sellers can participate in major platform
marketing activities.
6. Seller
Priority Selection Rules:
Sellers who
promise to provide the "7-day worry-free refund" service can be
selected for marketing activities first if they meet the conditions of the
"Platform Marketing Activities Benchmark Rules". Definition and
Description:
1. Large-scale
official event: refers to the words “large-scale official event” initiated by
the platform, which is expressly stated in the investment promotion rules
issued by the platform.
2. Withdrawal:
refers to the withdrawal of the seller due to its own reasons, including but
not limited to "insufficient quantity of goods", "unable to
provide the promised price, product model" and other situations that
violate the original investment commitment.
3. 7 natural
days: If the interval between two daily official activities is less than 7
natural days, the interval is the agreed commitment period.
4. 48-hour
self-response rate: Refers to the number of 48-hour self-response refunds made
by sellers in the past 90 days/the total number of in-sale + after-sale refund
applications in the past 90 days.
5. Refund
completion time: Refers to the total time from the last 90 days of sales +
after-sales refund application to the completion of the refund / the total
number of sales + after-sales refund applications in the past 90 days.
6. Quality
refund rate: refers to the number of quality refund applications in the past 90
days/the number of transactions on the platform in the past 90 days.
7. Platform
product release management rules
If the seller
fails to comply with this regulation The rules and other management content
released by the platform (including but not limited to rules, specifications,
category management standards, industry standards, etc.) require the release of
commodities or information, which will impair the rights and interests of
buyers, including but not limited to the following behaviors and corresponding
solutions:
1. Publishing
illegal advertising information, publishing any of the following commodities or
information on the commodity, store decoration area or platform portal page,
delete the information; suspected of violating any of the above, each commodity
or information will be deducted 1 point (but The cumulative deduction within
three days shall not exceed 7 points); if it is published on other pages such
as the store decoration area, 4 points will be deducted each time;
1) Publish
non-actual transaction information such as mood stories, store introductions,
and platform customer links;
2) Publish
non-platform shopping links, physical store information, bank account numbers,
personal platform accounts and other information, except in special
circumstances;
3) Sending
repeated or unsolicited advertising messages such as platform seller store
messages, product or service messages;
4) Use the
name, LOGO and other information of shopping guide, group purchase, and
promotion websites in the product title, product details, store, etc.
2. Repeat
information:
1) If two or
more items of the same item are sold in the store at the same time, 1 point
will be deducted for each item or information (but the accumulated points will
not exceed 7 points within three days), one item will be kept, and the other
items of the same item will be deleted;
2) If you open
more than two stores and sell the same products, 6 points will be deducted each
time, the brand authorization of one store will be retained, the brand
authorization of other stores will be cancelled, and the products of this brand
will be deleted.
3.
Circumvention information: If the following goods or information are released,
the goods or information will be deleted:
1) If the
product is released in an unconventional quantity unit, 1 point will be
deducted each time;
2) 1 point will
be deducted each time if the product is released deliberately evading the
platform product SKU setting rules;
3) By editing
key attributes such as product category, brand, model, etc. to make it another
product, 1 point will be deducted each time. For products suspected of
violating the provisions of items 1), 2), and 3), a single product platform
will be given the right to search and downgrade until the third day after the
product rectification is completed. At the same time, the platform will take
measures such as store supervision and restricting the release of products
depending on the severity of the situation.
4. Wrongly
described information: If any of the following wrongly described products or
information is published, the product or information will be deleted, and if it
is published on the product page, except for item 6), 1 point will be deducted
for each item (but the accumulated points will be deducted within three days)
No more than 7 points); if the commodities specified in item (6) are released,
1 point will be deducted for each of the first and second times, 6 points will
be deducted for each of the third and fourth times, and 6 points will be
deducted for each of the fifth and above times. 12 points; if it is published on
other pages such as the store decoration area, 4 points will be deducted each
time:
1) The title
and main image are missing from the product information, or the special
category product lacks the physical image of the product itself;
2) There is an
obvious mismatch between product elements such as product title, picture,
price, logistics method, postage and after-sales service;
3) The
information such as the title of the product is false or irrelevant to the
product;
4) Use false
positive ratings, store ratings, platform store types, or use logos that do not
match the actual store information;
5) The product
does not match the published category or attribute;
6) The product
does not conform to the published category or attribute and causes serious
consequences.
For products
that violate the provisions of Items 2), 3), 5), and 6) in Item 5, the platform
also grants a single commodity platform the right to search and downgrade until
the third day after the rectification of the product is completed.
5. Spam other
information:
1) Except for
the products of special categories and special circumstances on the platform,
if the seller for any reason indicates that the delivery cannot be completed
within 120 hours before the buyer pays and the product information shows that
there is sufficient inventory, 1 point will be deducted each time. ,
reMeta the product.
2) If any of
the following information is released, the information will be deleted: 1 point
will be deducted for each item published on the commodity page (but the
cumulative deduction within three days does not exceed 7 points); if it is
published on other pages such as the store decoration area, each item will be
deducted. 4 points deduction:
3) Apply for
exclusive rights on behalf of others, including applying for platform store
decoration market designers, etc.;
4) The platform
has an instant account-free interface without signing a contract.
5) If the
seller publishes other products or information that violates public order and
good customs or other platform rules, the platform may temporarily
reMeta or delete the product or information.
8. Platform
Price Release Management Specification
All prices
filled in by sellers when they release goods/services on the platform shall
strictly abide by legal provisions and market rules to ensure that any price
can be provided with a legal basis or a source for comparison. Sellers shall
not fictitious original prices or false promotions.
Chapter 1
Pricing Standard
1. The price on
the platform should be less than or equal to the counter price (or tag price,
suggested retail price), and the price should be in the normal range, which is
in line with the price certification of such commodities by state agencies;
2. The platform
pricing of the same product or service shall not be higher than the normal
selling price of the offline physical store of the brand;
3. The platform
pricing of the same goods or services shall not be higher than the selling
price of the brand on the official website and other e-commerce platforms.
Chapter II
Commodity Price Specifications
1. The true and
accurate description of commodity prices. The price descriptions of single
products and special events must comply with market rules. The prices are all
based on the prices displayed on the front-end page of the platform. The
freight of the commodity shall not violate the market rules and the industry
standard, and shall not (but not be limited to) such situations: milk powder,
the price is 1 yuan, and the freight is 100 yuan;
2. Commodity
prices shall not contain fictitious original prices, false promotions, and
wrong labels.
3. The
promotion label is a discount promotion, and the original price of the product
should be the lowest transaction price of the transaction notes traded on the
platform within seven days before the price reduction (if there is no
transaction price within the previous seven days, the last transaction price
before this price reduction shall prevail. the original price of the item).
4. Before
participating in the promotion activities of the platform, the seller shall not
arbitrarily increase the price of the product, except for the fluctuation of
the market price, but the verification of the platform shall prevail. If the
seller violates the provisions of this article, the platform has the right to
restrict the seller from participating in the platform activities.
Chapter III
Prohibition of Price Illegal Acts
1. Sellers must
strictly abide by the "Price Law of U.K.", "Prohibition of Price
Gouging" and other relevant laws and regulations, follow the laws of the
market, and ensure that they can provide a legal basis for any price or a
source for comparison. No deceptive price representation and alleged price
gouging:
2. Illegal
pricing, including but not limited to:
(1) The price
or service items, charging standards and other relevant content are
inconsistent with the actual, and use this as a means to trick users into
purchasing;
(2) For the
same product or service of the same seller, two SKUs with different prices
appear repeatedly, attracting customers at a low price and settling at a high
price;
(3) Using
deceptive or misleading prices to induce others to trade with them;
(4) The marked
reference price, promotion price, platform price and other prices indicate that
there is no basis or comparison;
(5) The marked
discounted goods or services are sold at reduced prices, and the discount rate
is inconsistent with the actual;
(6) When
selling the processed goods, if the reason for processing, the processed goods
and the price of the processed goods are not indicated, among them, the
temporary goods should abide by the platform’s requirements on the management
of goods on the temporary period, and clearly mark “provisional goods” at the time
of sale, and Inform consumers of the specific warranty period;
(7) When
selling goods and providing services by way of gifts beyond the price, it does
not truthfully indicate the name and quantity of the gifts or the gifts are
fake and inferior goods;
(8) When
selling commodities and providing services with additional price conditions,
they do not indicate or vaguely indicate additional conditions;
(9) Other
deceptive price representations.
3. Illegal
pricing methods, including but not limited to:
(1) fictitious
original price, fictitious reasons for price reduction, false discounts,
falsely claiming that the price will be reduced or about to increase the price,
and deceive others to buy;
(2) There is a
price commitment before selling goods and providing services, but it is not
fulfilled or incompletely fulfilled;
(3) Falsely
claiming that the sales price is higher or lower than that of other sellers,
and deceives users into trading with them;
(4) The
quantity or quality is inconsistent with the price by means of adulteration,
adulteration, false as genuine, shoddy as shoddy, shortage of quantity, etc.;
(5) falsely
claiming to be government-fixed or government-guided prices for goods and
services that are subject to market-adjusted prices;
(6) Other means
of price gouging.
4. The seller
shall not engage in the following sales with prizes:
(1) Use the
deceptive method of falsely claiming that there is a prize or intentionally
letting an unspecified person win the prize for prize sales;
(2) Use the
means of rewarded sales to promote products of inferior quality and high price;
(3) In the
lottery-style sales with prizes, the maximum prize amount exceeds 5,000 yuan;
(4) Other forms
of sales with prizes.
5. Sellers who
operate government-fixed or government-guided products must strictly implement
government-fixed prices or government-guided prices, and must not change or
exceed the floating range.
Chapter IV
Price Protection
1. If the price
of the product is reduced within 7 days after the user signs for receipt, the
user can apply to the platform for price protection. If the platform determines
that the user's application is successful, the price difference will be
compensated to the user, and the seller will bear the price difference. 2.
Price protection is not supported in the following situations:
1) Commodities
purchased from non-platform websites are not applicable to these price
protection rules;
2) Invalid
orders do not support price insurance, such as orders that have been applied
for cancellation or deletion, and orders that have applied for after-sales do
not support price insurance;
3) After-sale
return orders and commercial purchase orders do not support price guarantee;
4)
Out-of-stock, seckill, and purchase-restricted products do not support price
insurance;
5)
Packages and products that are gifts themselves do not support price insurance;
6)
Products with special instructions on other webpages do not support price
insurance;
Chapter V Price
Monitoring and Handling
The platform
will conduct random inspections and supervision on the prices marked by sellers
on the shelves from time to time. If the price markings are found to be
illegal, they will be dealt with in accordance with the "Platform Seller
Points Management Rules". If the seller has any fictitious original price
or false promotion, the seller shall be responsible for all violations.
responsibility.
Appendix 1:
Price Management Section of "Platform Seller Points Management Rules"
Inflated price
refers to the behavior that the price of the same type of goods operated by the
seller is higher than that of other platforms. If the price is inflated,
depending on the severity of the situation, 2 to 12 points will be deducted
each time:
(1) The price
of the product is less than or equal to 500 yuan
1. If the false
high rate is less than or equal to 2% and the number of illegal SKUs is less
than 5, a warning will be issued and the seller will be required to rectify; if
the number of illegal SKUs is greater than or equal to 5, 2 points will be
deducted each time;
2. If the false
high rate is greater than 2% and the number of illegal SKUs is less than 5, 6
points will be deducted each time; if the number of illegal SKUs is greater
than or equal to 5, 12 points will be deducted each time, and the illegal
products will be deleted at the same time. (2) The price of the product is more
than 500 yuan
1. If the false
high rate is less than 2% and the number of illegal SKUs is less than 5, 2
points will be deducted each time; if the number of illegal SKUs is greater
than or equal to 5, 4 points will be deducted each time;
2. If the false
high rate is greater than or equal to 2% and less than 5%, and the number of
illegal SKUs is less than 5, 4 points will be deducted each time; if the number
of illegal SKUs is greater than or equal to 5, 8 points will be deducted each
time;
3. If the false
high rate is greater than or equal to 5% and the number of illegal SKUs is less
than 5, 8 points will be deducted each time; if the number of illegal SKUs is
greater than or equal to 5, 12 points will be deducted each time, and the
illegal products will be deleted at the same time.
(The false high
rate is the ratio that the price of the same type of product is higher than the
lowest price of the product on other platforms. The calculation formula is: the
same type of product (platform price - the lowest price of other platforms) /
the lowest price of other platforms × 100%.)
Appendix 2:
Points deduction for violations:
Violation Type
Deduction node
Corresponding
punishment
12 points
Restrictions on
listing products, removing products from the whole store, restricting seller
promotion and publicity warnings for 7 days
24 points
14 days to
restrict the release of products, reMeta products from the whole store,
restrict seller promotion and publicity warnings
serious
violation
36 points
Restrictions on
listing products, removing products from the whole store, restricting seller
promotion and publicity warnings for 30 days
ReMeta the
whole store's products, permanently limit the permission of product release,
freeze the payment, clear the store, and confiscate the store
48 points
Shop all
margins
ReMeta the
whole store's products, permanently limit the permission of product release,
freeze the payment, clear the store, no
sell
counterfeit goods
Collect the
store deposit, and 20 times or 200,000 of the sales of the products involved on
the platform
Pay the
liquidated damages to Tairan City according to the standard of USD and USD (the
higher of the two)
12 points for
general violations, 12 points for each deduction, the entire store will be
reMetad from the shelves and sellers will be restricted from promoting for 7
days
1. The platform
is an independent point management system. If the seller violates the rules,
the violation should be corrected, and a certain amount of points will be deducted,
and the corresponding liquidated damages will be borne. In addition to selling
fakes and returning sellers, the deductions for violations this year will be
cleared at 24:00 on December 31.
2. Violations
are classified into serious violations and general violations according to
their severity. Points will be deducted, accumulated, and executed separately
for the two, but only one case will be dealt with, and no repeated treatment
will be involved.
3. If the
seller deducts a large amount of points due to a single violation, causing the
accumulated deduction to meet the processing conditions of multiple nodes, or
if the same type of node processing must be performed during the processing
period, only the node with the highest weight will be processed. 4. The
deduction of points and payment by the delayed delivery department is subject
to the management of delayed delivery.
Nine, package
packaging specifications
All platform
sellers express packages must not display any logo outside the platform (except
the seller's own logo).
X. Platform
commodity sampling inspection specifications
Chapter 1
General Provisions
1. Purpose and
principle: In order to promote a new business civilization of openness,
transparency, sharing and responsibility, protect the legitimate rights and
interests of platform users, and maintain the normal operating order of the
platform, these rules are formulated.
2. Scope of
application: This rule applies to the random inspection of the quality, brand
and copyright of all products released by sellers on the platform (domain name
is from .com).
Chapter II
Quality Sampling Section 1 Sampling Process
1. Sampling
method:
(1) Online
direct purchase of goods.
(2) Sampling
inspection of commodities in the warehouse.
(3) The number
of samples taken shall not exceed the reasonable requirements for inspection
and re-inspection. If the sampling cannot meet the inspection requirements,
only a part of the items will be inspected; if only a part of the samples can
be purchased due to out of stock or purchase restrictions, there is no need to
prepare samples.
2. Testing
party: a third-party authoritative quality inspection agency recognized by the
state.
3. Testing
items: The testing items for product quality include but are not limited to the
following
(1) National
standard testing items.
(2) The
description content of the seller's product details page.
(3) Content
that other platforms believe may damage the legitimate rights and interests of
consumers.
4. Testing
standards: The platform's testing of product quality will be based on the
highest standards of national standards, industry standards and commercial
standards;
(1) The current
and valid commodity express enterprise standards that have been filed.
(2) The quality
indicators and requirements of the commodity and the relevant provisions of
national laws, regulations and rules.
5. Objection
handling:
(1) Appeal:
If the
inspected party has any objection to the inspection result, it shall file an
appeal to the channel designated by the platform within five days from the date
of receipt of the inspection report. If the inspected party disagrees with the
inspection results and needs to re-inspect the unqualified items, it can
declare whether re-inspection is required.
(2) Re-inspection:
1. Recheck the
sample: The re-inspection samples shall be the residual samples of the sampling
samples, and the items that cannot be re-inspected technically shall not be
re-inspected.
2.
Re-examination conclusion:
If the
re-inspection results are still unqualified, the original inspection results
shall remain unchanged; if the re-inspection results are changed, the
re-inspection results shall prevail.
3.
Re-inspection fee:
If applying for
re-inspection of unqualified items, the objecting applicant shall pay the
re-inspection fee (including sample transportation fee) to the re-inspection
agency in advance within five working days from the date of receipt of the
re-inspection acceptance notice.
4. In case of
no re-inspection:
1) filing an
appeal beyond the time limit;
2) Residual
samples cannot be retested;
3) When the
inspected party proposes a re-inspection, the product has expired under normal
storage conditions within the validity period of the re-inspection;
4) Other situations
where re-inspection is prohibited as stipulated by laws and regulations.
5) Other
situations that are not suitable for re-inspection.
Chapter 3 Brand
and Copyright Sampling
Section 1
Sampling Process
1. Active
sampling
The platform
can take the initiative to initiate random inspections for any of the following
commodities:
1) Suspected
counterfeit goods that have been repeatedly complained by consumers;
2) Suspected
counterfeit goods complained by the brand or copyright owner (or its authorized
agent); 3) Other suspected counterfeit goods.
2. Passive
sampling
The platform
can assist in conducting random inspections in any of the following situations:
1) At the
request of the Consumer Protection Association or other third-party agencies
recognized by other countries;
2) At the
request of the brand or copyright owner.
3. Sample
acquisition and circulation
The person
designated by the platform will place an online order as an ordinary consumer
to purchase the sample to be identified. After receiving the product, it will
be opened directly to confirm whether the sample is consistent with the target
product for identification, the source information of the product will be
hidden, and further sent to the identification party for identification. Or
according to the platform's instructions, without opening the sample package,
send the sample to the platform or its designated third-party recipient. After
the platform or its designated third-party recipient receives the sample, it should
confirm that the sample is compatible with the sample. Identify whether the
target product is consistent, hide the source information of the product, and
further send it to the appraiser for identification.
4. Appraisal
party
The appraisal
party of a commodity brand is the brand owner or its designated/authorized
legal person, individual or other organization or a third-party authoritative
testing agency recognized by the state. The appraisal party of the copyright of
books or audio-visual products is the copyright owner or its
designated/authorized legal person, individual or other organization or a
third-party authoritative testing agency recognized by the state.
5.
Identification process
After the
appraisal party receives the sample, it will analyze and identify the sample,
and feed back the appraisal conclusion. If the appraisal conclusion is
counterfeit or pirated, the appraisal party shall issue a written appraisal
report.
6. Sample
processing
Samples that
are identified as counterfeit goods or pirated copies shall be kept by the
platform or the appraisal party for one month. Samples that are perishable,
deteriorated or otherwise unsuitable for preservation, as well as samples that
are naturally lost, damaged or ineffective during the identification process
due to objective reasons such as identification methods and identification
techniques, are not subject to the preceding paragraph.
Section 2
Violation Handling and Re-examination
1. Handling of
violations
If the
appraisal report fed back by the appraisal party shows that the seller's
product is counterfeit or pirated, the platform will deal with it in accordance
with the relevant rules for selling counterfeit products.
2. Seller's
complaint
If the seller
has doubts about the results of the random inspection, he can appeal within the
specified time after receiving the penalty notice and request a re-inspection.
The specific complaint method and time shall be subject to the penalty notice.
3. Recheck
If the seller
fails to provide sufficient materials to question the appraisal conclusion and
applies for re-inspection within the appeal period, it shall be deemed to have
accepted the appraisal conclusion. If the seller can provide sufficient
materials to question the appraisal conclusion, the platform can support the
seller's re-inspection request, and the re-inspection should be carried out as
is.
The following
situations may not support re-inspection:
1) There is
obvious suspicion of fraud in the appeal materials, or the appraisal party
judges that they are fraudulent;
2) filing an
appeal beyond the time limit;
3) Due to
objective reasons such as identification methods, identification techniques,
etc., the samples are naturally lost, damaged or invalid during the
identification process, and the secondary identification cannot be supported;
4) When the
seller proposes a re-inspection, the sample has expired under normal storage
conditions within the validity period of the re-inspection;
5) The
appraisal party does not support re-inspection;
6) Other
circumstances that cannot support re-inspection due to objective reasons.
4. Execution of
penalties during the re-inspection: In order to protect the rights and
interests of consumers, the execution of the issued penalties during the
re-inspection will not be suspended.